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Feb 16, 2016 at 01:39 PM

Restrict access for tickets (ITSM or ChaRM change documents) using categorization scheme?

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Dear everyone,

due to sensitive data in HR/HCM context we would like to restrict access to HR-Tickets.

I imagine it would be easiest to go via categorization or component.

Up until now I have only found Information regarding approver Determination/approver authorization and Information on how to differentiate between different document types (SMIN/SMCR,...)

Has anyone of you ever implemented a solution like this:

categorization = "HR/HCM" --> only a certain user Group, the message processor and the Reporter can find, Access, Change the ticket.

Thank you for your Input!

Tabea