Chat Visitor App on ECF Server (connection failure)

[heber_silva]

Hi Experts,

I'm experiencing problems running the Chat Visitor App on ECF and apparently the problem is occurring while attempting to connect to ECF Server using Anonymous mode authentication type.

I've followed the ECF Dev Guide and create the same Visitor App as template, but when I open the App the controls on this form are disabled and through what I understood this is due to connection failure on ECF.

I got the following errors on ECF FrontEnd Server logs.

-- Find attached some screenshots of my VU parameters.

14:55:21.024 (10676               ) ERR> SignalHandler::SignalFromJava: No destinations found for Signal request. Likely the appropriate Back end is not connected.

14:55:21.024 (10676               ) ERR> Java Frontend log entry from [class com.sap.cctr.ecfs.libipc.JniConnector]: sendSignalFromJavaToDll failed: MetaData [SignalMetadataSend: name [ authentication_request ] reference_id [ 9ce812dcb32a42efb18bb1d9781cf825 ]], SignalData[{"authentication_type":"Anon","subject":"95EE12FDE1BBC6DDF9CD57EB47D1811B","issuer":null}]

14:55:31.024 (10676               ) WRN> Java Frontend log entry from [class com.sap.cctr.ecfs.sessionmanager.AuthInfo]: Authentication timed out

14:55:31.024 (10676               ) WRN> Java Frontend log entry from [class com.sap.cctr.ecfs.webhandler.AuthenticationFilter]: Authentication failed. Error: [Authentication timed out]

14:55:45.340 (11108               ) ERR> SignalHandler::SignalFromJava: No destinations found for Signal request. Likely the appropriate Back end is not connected.

14:55:45.341 (11108               ) ERR> Java Frontend log entry from [class com.sap.cctr.ecfs.libipc.JniConnector]: sendSignalFromJavaToDll failed: MetaData [SignalMetadataSend: name [ authentication_request ] reference_id [ 71855b0143934581b7ce3010f0f65a97 ]], SignalData[{"authentication_type":"Anon","subject":"95EE12FDE1BBC6DDF9CD57EB47D1811B","issuer":null}]

14:55:55.341 (11108               ) WRN> Java Frontend log entry from [class com.sap.cctr.ecfs.sessionmanager.AuthInfo]: Authentication timed out

14:55:55.341 (11108               ) WRN> Java Frontend log entry from [class com.sap.cctr.ecfs.webhandler.AuthenticationFilter]: Authentication failed. Error: [Authentication timed out]

Best Regards,

Heber Olivar

[former_member158363]

Hello Heber,

did you solve the problem? Did you try to use Basic authentication (default) and use some existing CCtr user?

Regards,

Dawood.

[heber_silva]

Hi Dawood,

Yes, the problem was solved and it was related to Chat Server that should be restarted to allow ECF server connections after some deployment steps.

Thank you for asking!

BR,

Heber Olivar

[former_member158363]

Hi,

good for you ...

With ECF, you have to just reboot your way through .

Regards,

Dawood.