BI Platform Support Tool Issue: timeout:semantic layer

I have been getting errors running the support tool against our environment

it seems to struggle with querying the semantic analysis and getting data for the hardware reporting

i.e 2016 02 13 11:42:11.423|Orphan Report extraction failed for Semantic Analysis Report com.crystaldecisions.sdk.exception.SDKServerException: CMS operation timed out after 9 minutes. ..... 2016 02 13 12:09:12.108|Error retrieving GetCIMObject LOSM javax.xml.ws.WebServiceException: javax.xml.soap.SOAPException: Not supported in SOAP 1.1 .... 2016 02 13 12:09:42.546|com.sap.ps.bitool.data.SystemAlertAnalyzer: An error occurred when attempting to read host memory as an integer java.lang.NumberFormatException: For input string: "" .

Does anyone else have similar issues