I've some troubles with C4C + CTI + Contact Center integration.
If I simulate an inbound call to C4C, CTI adapter says "OK". But nothing happens and call doesn't reach into C4C Live Activity pane.
If I click the number, call data appear in the Live Activity pane. But that's all, call doesn't pass further.
And why phone numbers sometimes don't form a link?
I would be grateful for any ideas.