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author's profile photo Former Member
Former Member

Missed Icon on dropdownlist after WEBCUIF upgrade

Hello All,

after an upgrade of our SAP CRM system, we are facing an issue on CRM WEB UI: the icon/image related to the down arrow of dropdown lists is missed on IE9 as well as IE11:

I applied several SAP Notes, but the problem is not solved yet.

Do you have any suggestions to solve this issue?

Thanks and Regards

Francesca

Missed_icon.png (17.4 kB)
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1 Answer

  • author's profile photo Former Member
    Former Member
    Posted on Feb 11, 2016 at 01:21 AM

    Hello Francesca,

    Are you using your own skin? Can you try with standard skin and see if the issue persists?

    If you are using standard Default skin, the source of the dropdown list icon is "/SAP/BC/BSP/SAP/thtmlb_styles/sap_skins/default/images/down.gif". To get this information, you can use F12 Developer Tool of IE. Then you open the BSP application thtmlb_styles using TCode SE80, go to Mimes -> sap_skins -> default -> images, you will see the down.gif file.

    So please use the F12 to get the source of the dropdown list icon where the issue happens and then check if the image is missing using SE80. If it is missing, you need to add the image.

    Best regards

    Abby Ding

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    • Former Member praveen kumar mannala

      Dear All,

      the problem is solved; it was caused by a SPAU adjustment after the upgrade.

      The adjustment restored an implementation on CL_THTMLB_DROPDOWNLISTBOX IF_BSP_ELEMENT~DO_AT_BEGINNING due to the application of a SAP Note 0001844041 related to number of entries in the dropdown list.

      By retrieving the change implemented by the upgrade, the problem was solved.

      Thanks a lot

      Francesca