SUM Restart system for java-only failing

[v_veeramalla]

Hi

   Currently I am doing stack upgrade using SUM SP15 on NW7.5 , in the execution phase at step Restart system for java only is failing .

   Observed that , system restarting properly but taking time meanwhile  SUM assuming system was not started  and giving error .

   I checked the jsmon and everything fine after couple of minutes , is there any way to increase time out ??  I did the clean restart of java instance like cleanipc,ipcrm etc... but still same issue

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Could not check status of SAP instance with number 0. Could not check if the instance number 0 on host appoxidev is started. Sapcontrol client could not perform action wait for started on instance 0 Return code condition success evaluated to false for process sapcontrol for action wait for started.

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[v_veeramalla · Accepted solution]

I found the igs was stopped(sapcontrol -nr 00 -function GetProcessList)  and some igs related file were not copied in kernel .

copied igs files and restarted sap with cleanipc etc... and restarted SUM

Now sum Crossed the phase.

Thanks to everyone!!

//Veeramalla

[divyanshu_srivastava3 · Accepted solution]

i think it was told to you to check sapcontrol and run for PAS/SCS..

[v_veeramalla · Accepted solution]

yes, My bad I am checking the status of instance with  jsmon and  dev_serer  logs and startsap -check but sum is checking with sapcontrol .

[former_member227283]

Hi,

How is a setup of application, I mean is it distributed or standalone running all component on single node ?

Regards,

Anil

[v_veeramalla]

Standalone Java (PO 7.5) installed on Oracle. Not a distributed one

[manish_singh13]

Hi Veera,

Please check below SAP Note:

2065233 - SUM: Correcting a memory conflict issue during the RESTART-SYSTEM-FINAL step

2183160 - START-AS-JAVA: JCO_ERROR_LOGON_FAILURE error in DUAL STACK Topology

Most probably first SAP Note should resolve the issue.

Thanks,

MPS

[v_veeramalla]

I tried cleanipc , but no luck.

Second note seems to more relevant to dual stack environment.

//Venkat

[v_veeramalla]

Logs

Feb 10, 2016 6:08:05 PM [Info  ]: Starting instance number 0 on host appoxidev with timeout of 7200 seconds.
Feb 10, 2016 6:08:05 PM [Info  ]: Triggering an instance start by sapcontrol...
Feb 10, 2016 6:08:05 PM [Info  ]: Process ID 625, name sapcontrol has been started.
Feb 10, 2016 6:08:05 PM [Info  ]:   Command line: /usr/sap/POD/J00/exe/sapcontrol -nr 0 -host appoxidev -prot NI_HTTP -function Start
Feb 10, 2016 6:08:05 PM [Info  ]:   Standard out: /soft/SUM/SUM/sdt/log/SUM/SAPCONTROL_START_0_15.OUT
Feb 10, 2016 6:08:05 PM [Info  ]: Process ID 625 has been started.
Feb 10, 2016 6:08:05 PM [Info  ]: Waiting for process ID 625, name sapcontrol to finish.
Feb 10, 2016 6:08:05 PM [Info  ]: Process ID 625, name sapcontrol has been finished, exit code 0.
Feb 10, 2016 6:08:05 PM [Info  ]: An instance start was triggered.
Feb 10, 2016 6:08:05 PM [Info  ]: Sent the start command to instance number 0 on host appoxidev with timeout of 7200 seconds.
Feb 10, 2016 6:08:05 PM [Info  ]: Sent the start command to instance number 0 on host appoxidev with timeout of 7200 seconds.
Feb 10, 2016 6:08:05 PM [Info  ]: Process ID 626, name sapcontrol has been started.
Feb 10, 2016 6:08:05 PM [Info  ]:   Command line: /usr/sap/POD/J00/exe/sapcontrol -nr 0 -host appoxidev -prot NI_HTTP -function WaitforStarted 144000 5
Feb 10, 2016 6:08:05 PM [Info  ]:   Standard out: /soft/SUM/SUM/sdt/log/SUM/SAPCONTROL_WAITFORSTARTED_0_15.OUT
Feb 10, 2016 6:08:05 PM [Info  ]: Process ID 626 has been started.
Feb 10, 2016 6:08:05 PM [Info  ]: Waiting for process ID 626, name sapcontrol to finish.
Feb 10, 2016 6:08:15 PM [Info  ]: Process ID 626, name sapcontrol has been finished, exit code 2.
Feb 10, 2016 6:08:15 PM [Error ]: Return code condition success evaluated to false for process sapcontrol for action wait for started.

Feb 10, 2016 6:08:15 PM [Error ]: The following problem has occurred during step execution: com.sap.sdt.util.diag.DiagException: Could not check status of SAP instance with number 0.
Could not check if the instance number 0 on host appoxidev is started.
Sapcontrol client could not perform action wait for started on instance 0
Return code condition success evaluated to false for process sapcontrol for action wait for started.

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start-system-javaonly. The following problem has occurred java.lang.reflect.InvocationTargetException. CSN Component BC-UPG-TLS-TLJ.

Could not check status of SAP instance with number 0.

Could not check if the instance number 0 on host appoxidev is started.

Sapcontrol client could not perform action wait for started on instance 0

Return code condition success evaluated to false for process sapcontrol for action wait for started.

Message was edited by: Veeramalla V

[former_member185239]

Dear Veera,

-First of bring the java engine in SAFE MODE with the help of Configtool.

- Restart the system in safe mode.

- once the system started in SAFE MODE

- Resume the SUM again

With Regards

Ashutosh Chaturvedi

[v_veeramalla]

Already tried this one , but no luck ??

//Venkat

[manish_singh13]

Hi Veeramalla,

What is the version and patch level of SAP Kernel you are using?

Also the server is physical or VM?

Thanks,

MPS

[v_veeramalla]

Kernel 745 SP13

sapjvm 8

Physical box only

[manish_singh13]

Hi Veera,

Could you please attach SUM log so that issue can be further analyzed.

Thanks,

MPS

[Former Member]

Hi Veera,

can you please paste dev-disp file?

[divyanshu_srivastava3]

What about sapcontrol ? have tried running it for PAS/SCS ?

What is the OS ? Ideally, you can manually start the system and bypass the run by SUM.

[former_member185239]

Hi Veera,

Kindly paste the log for java restart log of SUM.

With Regards

Ashutosh Chaturvedi