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Is there a way to set/customize C4C Web Service Monitoring logs retention periods?

Feb 06, 2017 at 12:52 PM


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Hi Web Service Team,

If possible, could you please confirm on the retention period for messages in web service message monitoring(WSM) with below status. I’m assuming SAP will have control on the retention period setting, but I am not sure how to control these time periods.

Successful Messages

Failed Messages(System Error/Application Error)


Thank you,


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Best Answer
Prasanth Sarma Aryasomayajula
Feb 15, 2017 at 02:55 PM

As of my understanding, From UI , we don't have any control to set the retention period of these messages

Successful messages are automatically cleaned up after a month Duration
A canceled message is permanently canceled and, a new transmission needs to be initiated if the same message needs to be reprocessed.

Apart from these all the other messages will be available as long as the system not decommissioned .

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Thank you for your response Prasanth. Is there any documentation on this, or anyway to configure in the backend?