I followed all the steps in the blog -
How ever this blog doesn't explain Rule Policies to create an incident via email.
I created rule policy as per the rule details ..
IfE-Mail Subject Contains "Test"ThenSend Auto Acknowledgement ( Mail Form = Zemail form; Outgoing E-Mail Address = firstname.lastname@example.org; Create Interaction Record = No; Create Service Order = No; Create Service Request = Yes ) andRoute EMail ( Organizational Object = Basis support Team ) andStop Further Rule Processing
but incident is not getting created.
Email is getting received in SOIN and auto notification is sent to receiver (but without Incident Number and also the Incident is not getting created in the UI)
Also referred and implemented the manual activities as in snotes - 1724280; 1616660; 1596134 too along with
1846041 - How to analyze why an ERMS inbound E-Mail is not found in the agent inbox
Referred most of the blogs on the CRM / ERMS / SOLMAN which have this incident creation subject - but unable to create the incident.
Any help is really appreciated.
Thanks / Vijay.