Do we use Issue Management with ITSM (CRM_UI) - transaction type SLFI?

We are trying to test and use CRM_UI for ITSM. We customized SMIN and added 2 fields. The users also want to look at Issue Management which we see in SM_WORKCENTER.

I am looking for Issue Management using CRM_UI and do not see it. I would like the users just to use CRM_UI and also provide Issue Management. Is this possible?

So can we add transaction type SLFI for Issue Management in CRM_UI?

We are using Solman 7.1 and CRM 7.01

Thanks!

Kathy