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Former Member
Feb 04, 2016 at 03:14 PM

Is this an issue with Crystal Reports?



I am having an issue with reports that are created in Crystal Reports in an application that was built in Visual Studio.

My operating system is Windows 10 Professional, with all of the updates applied.

My copy of Visual Studio is Community Edition 2015 version 14.0.247520.0 Update 1.

The version of Crystal Reports is 13.0.2000.0.

This issue only started in mid January, 2016. Prior to that everything was fine.

The reports contain a jpeg of the company logo in the header. The application calls up a Crystal Report and fills in the invoicing information. I see all of the details, then save that report in PDF format. I am able to open that PDF file on my computer and see all of the details. However, most of the clients that are emailed the PDF files are unable to see any details in the PDF file.

I have asked people to try to open the files in other operating systems and have learned that they can see the details on their Ipads and on Android tablets, but not on Windows computers.

Reports that I create from the same application that do not have any header are readable by everyone.

Has anyone ever heard of a such a thing?