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Jan 29, 2016 at 11:49 AM

ITSM : IRT and MPT usage - defined in minutes instead of percentage

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Hi Experts,

Our requirement is to run a report every day, containing the message and SLA statuses. Within this we would like to get the actual time spent in the IRT and MPT instead of the usual percentages displayed in the standard. Could you please help us to meet this requirement? Is it possible to get the actual time spent data (in minutes or hours) than the displayed percentage values?

Thanks,

Dinesh