SAP Fiori My Inbox - how to display the waiting workitems

[former_member190313]

Hello All,

I have configured fiori my inbox application. I can see the all the workitems that are in READY / IN_PROGRESS/EXECUTED/RESERVED status.

When i use "suspend " button to put the workitem in waiting status, the workitem vanishes from the app.

iIn a launchpad designer is added below parameter in the service url

Status eq 'WAITING'

the default provided by SAP was

/sap/opu/odata/IWPGW/TASKPROCESSING;v=2;mo/TaskCollection/$count/?$filter=Status eq 'READY' or Status eq 'RESERVED' or Status eq 'IN_PROGRESS' or Status eq 'EXECUTED'

I changed to :

/sap/opu/odata/IWPGW/TASKPROCESSING;v=2;mo/TaskCollection/$count/?$filter=Status eq 'READY' or Status eq 'RESERVED' or Status eq 'IN_PROGRESS' or Status eq 'EXECUTED' or Status eq 'WAITING'

However i still do not see the suspended workitems.

Please suggest how do i enable this ?

Regards,

Sheetal

[masa_139]

Hi Sheetal,

Please share the business use case.

User A resubmitted one of workitems to the next Monday and the workitem is not visible in inbox. It is expected behavior.  Do you want to show the resubmitted workitem in inbox?

The service URL is for count of workitems on the tile. It is nothing to do for list of workitems in inbox.

Regards,

Masa / SAP Technology RIG

[former_member190313]

Hi Masa,

Thanks for quick reply !

Our customer wants to see the workitems that are pending for rebmission. Is it possible by standard way ? or do we have to develop custom app for it?

Regards,

Sheetal

[masa_139]

Hi Sheetal,

How about disabling the "suspend" button?

Regards,

Masa / SAP Technology RIG

[former_member190313]

Hi Masa,

No customer wants the suspend functionality

Please suggest

Regards,

Sheetal

[masa_139]

Hi Sheetal,

I get confused. Could you re-state the requirement?

Is this correct understanding?

When user set a workitem as suspended, but it should be ignored and the workitem should be listed in the list of workitems of my Inbox.

Regards,

Masa / SAP Technology RIG

[former_member190313]

Hi Masa,

The requirement is as below:

1. User sees workitem in scenario specific tile .
2. User might suspend(postpone) the workitem;
3. The workitem gets removed from my inbox scenario specific tile ( till this it works fine)
4. user wants a  separate tile that shows all the postponed workitems .
5. on opening the tile , user sees details of the postponed / suspended workitems
6. user can resubmit the work item back to my inbox for approval, if required before the planned rebmission date .

I am looking for standard solution for point no. 4/5/6

Kindly suggest.

Thanks & Regards,

Sheetal

[masa_139]

Hi Sheetal,

My proposal is disabling suspend button. I have never seen a customer who havely uses suspend function in the past 20 years. How often do they use it? Every day or just once in a year?

Regards,

Masa / SAP Technology RIG