WebClient Issue On WEB VU (SAP BCM 6)

[former_member369177]

Good day,

One of our clients has been on SAP BCM 6 for years now and looking at upgrading to SAP Contact Center as SAP BCM 6 is no longer supported.

Before we can perform the upgrade, we need to sort out an issue on the Web Virtual Unit (VU).

The issue with the WEB VU is that it's not starting up; the issue seems to be with the Web Client component; when we remove the Web Client under the WEB VU fro IA, the WEB VU goes green. However, the issue persists when we add it back.

We even tried deleting the VU and adding it back and the issue still persists.

No log files are getting generated.

May you please advise on possible causes and places we can check to resolve this.

Thanks in advance.

Regards,

Lopedius

[former_member158363]

Hello Lopedius,

It's a long time I have been working with BCM 6, however, similar issues has been discussed here on SCN with BCM 7 as well.

If you need to try a quick win, then simply install a new VU Website, with different name (and IP address). This way all files and all scripts will create the website from installation media and all control entries will be newly created.

Just for curiosity - how does the client use the BCM when the Webclient component is not working?

Regards,

Dawood.

[former_member369177]

Hi Dawood,

Thanks for your response and idea.

We have tried adding a new virtual unit (new name and IP address) but this did not resolve the issue. Furthermore, no logs were getting generated for the new VU.

The client uses the SAP BCM system for Automated Services (via the IVR); they have been using it for years and only recently experienced the issue with the WebClient component.

Regards,

Lopedius

[former_member158363]

Hello Lopedius,

please, provide more details - does the VU's IP comes up, IE can you ping the VU Website IP?

When you check the website in the native IIS manager, do you see the content there? Can you "manually" start the website from IIS manager?

This could also be cause by some change in the website user's permissions...

Regards,

Dawood.

[former_member369177]

Hi Dawood,

The VU's IP comes up only when I remove the WebClient Component and you can then ping the IP.

On IIS, I can see the content and I am able to manually start the website from there (only when the WebClient component is removed). However, you cannot access any of the applications (We get an error saying Service is not available; this I believe is because there would be no WebClient component).

If the WebClient component is added back on, the IP goes "offline" and this stops the website from running.

I checked permissions on the website and our BCM account has special permissions.

Is there perhaps something around permission you recommend I check?

Regards,

Lopedius

[former_member158363]

Hi Lopedius,

make sure that you have webclient component installed. Then in IIS, select the Website site and try to run manually from IIS manager, not from IA. It will probably not start but you can then check protocols Windows Event view (somewhere in Admin tools).

Secondly, you can check authorizations in IIS this way - click on the WebSite (globe icon) and right hand side of the window, in column Actions, click Basic Settings. Popup will appear, click button Test Settings.

Regards,

Dawood.