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author's profile photo Former Member
Former Member

Send attachments from Solution Manager to reporter not working

Hello together,

Is there any setting required to enable the sending of attachments from Solution Manager to reporter?

Example:

We choose an attachment within an incident (see picture)

We use the PPF actions for automatic E-mail response (when saving the document). The text log gets delivered, but the attachment not.

However, if we receive a reply to an existing inident the reporters' attachment can be found in the attachments box of the incident.

Can anyone help?

Many thanks in advance!

Best

Lucas

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1 Answer

  • author's profile photo Former Member
    Former Member
    Posted on Jan 26, 2016 at 08:36 AM

    Hi Lucas

    You can check the container elements of PPF actions.

    for example to send the knowledge articles attached in the mail by container element

    ADD_KNOW_ART_TO_MAIL X

    Similarly if you can find one or create one.

    Hope it will help.

    Thanks

    Rishav

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