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HCPms onboarding broken on Hana trial?

Hello everybody

For me it is impossible to enroll mobile apps in Hana Cloud Platform Mobile Services. When I try to do so the enrollment fails and for each attempt the following error appears in the HCPms logs (instead of "name.of.mobile.application" it lists the name of the mobile app that I am trying to onboard):

#2.0#2016-01-25 13:23:45.142#+0:00#ERROR#Hybrid###Admin#1453728222036003#dd53af18-f14e-4745-8f47-6f47b69ee13d#name.of.mobile.application#com.sap.mobile.platform.server.online.admin.handlers.SMPAdminHandler:doDelete#S0011590168#######532#####Exception:::Root cause::: # #2.0#2016-01-25 13:23:45.14#+0:00#ERROR#Hybrid###Admin#1453728222036002#dd53af18-f14e-4745-8f47-6f47b69ee13d#name.of.mobile.application#com.sap.mobile.platform.server.online.admin.applications.ApplicationHandler:delete#S0011590168#######532#####Exception:::Root cause::: java.lang.IllegalStateException: Exception Description: No transaction is currently active# #2.0#2016-01-25 13:23:45.138#+0:00#ERROR#Hybrid###Other#1453728222036001#dd53af18-f14e-4745-8f47-6f47b69ee13d#name.of.mobile.application#com.sap.mobile.platform.server.online.common.service.base.AbstractServicePersistenceBase:rollbackOnException#S0011590168#######532#####Application exception overridden by rollback exception#

It is also possible to delete existing application configuratoins in the HCPms cockpit and when I edit them then some properties are not shown in edit mode that are visible in display mode. In that case the message "Application delete failed" is shown.


Is this a known problem? Is anybody else having similar difficulties?

There is a post from December that described exactly the same problem () but this was claimed to be fixed so I wonder if this problem has re-appeard somehow.

Thanks

Christian

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  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Jan 26, 2016 at 04:29 PM

    It is most likely an inconsistency issue. I have created a new account and ported my connections over - all works properly now.

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  • author's profile photo Former Member
    Former Member
    Posted on Jan 25, 2016 at 03:06 PM

    Also having this issue. It appeared last Thursday, MAF login won't work on iOS, Postman HTTP REST login also fails (with and without specifying port). We have the exact same internal server error.

    Postman:

    Headers were Authorization and X-SMP-APPCID as per the REST API tutorial

    iOS:

    Which gives error in Xcode:

    ~~~~~~~~~ Connection failure! Error code:11 Description: Internal Error occured on the server

    2016-01-25 09:44:37.195 Request #10 failed and will invalidate connection #7

    2016-01-25 09:44:37.195 ER:Registration failed with error: Error Domain=HTTPRequestErrorDomain Code=11 "Internal Error occured on the server" UserInfo={NSLocalizedDescription=Internal Error occured on the server}

    2016-01-25 09:44:37.196 ER:Registration failed

    2016-01-25 09:44:37.197 ER:-[MAFLogonUIBaseViewController(GeneralExtension) presentError:] Error Domain=MAFLogonCoreErrorDomain Code=3 "Could not connect to the server. Check the login data." UserInfo={NSLocalizedDescription=Could not connect to the server. Check the login data., NSUnderlyingError=0x7f8bcb302420 {Error Domain=HTTPRequestErrorDomain Code=11 "Internal Error occured on the server" UserInfo={NSLocalizedDescription=Internal Error occured on the server}}}

    2016-01-25 09:44:37.206 ER:Error: Could not connect to the server. Check the login data.

    Error given in HCPms logs is:

    #2.0#2016-01-25 14:41:07.808#+0:00#ERROR#Registration#500##Other#1453732864686003#c7c904e1-da51-4e67-a8e9-148e78af2c23#com.app.name#com.sap.mobile.platform.server.online.filter.application.AbstractSMPApplicationSettingsHandler:doInternalFilter#S0011696294#######9376#####500:Internal Server Error# #2.0#2016-01-25 14:41:07.807#+0:00#ERROR#Registration#500##Registration#1453732864686002#c7c904e1-da51-4e67-a8e9-148e78af2c23#com.app.name#com.sap.mobile.platform.server.coreservices.filter.SMPApplicationODataHandler:doFilter#S0011696294#######9376#####Internal Server Error# #2.0#2016-01-25 14:41:07.8#+0:00#ERROR#Registration###Other#1453732864686001#c7c904e1-da51-4e67-a8e9-148e78af2c23#com.app.name#com.sap.mobile.platform.server.online.common.service.base.AbstractServicePersistenceBase:rollbackOnException#S0011696294#######9376#####Application exception overridden by rollback exception#


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  • Posted on Jan 25, 2016 at 02:23 PM

    Hello Christian,

    I have been seeing few SCN users are having issues on HCPms trial,

    well, for on-boarding, did you try it using REST client (to make sure things are working)?

    Please share your findings with screenshots.

    For deleting existing app config, yes, i have too experienced with same message. Well, it worked for me when i tried it in a private/incognito window.

    Regards,

    JK

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  • author's profile photo Former Member
    Former Member
    Posted on Feb 17, 2016 at 11:37 AM

    Gents, did you manage to get it fixed?

    I'm getting similar error trying to deploy my app to HCPms from WebIDE. Mine fails during .zip file upload and the error message of web console is as fllows:

    Just to add, I can delete application from HCPms but unlike Christian I can't define the URL as my virtual destination (apparently only http connection is available and I use https). I'm under impression though that all these mandatory settings get updated during deployment phase and only App ID must match.

    Thanks,

    Mark


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    • Hello Mark

      Hmm, this sounds ugly. When HCPms was going crazy then on top of everything else the "normal" odata traffic was also behaving in weird ways.

      It's hard to understand how HCPms is thinking in such cases. At least in my account logging doesn't always seem to work properly right now. If I turn on full logging both globally and for a user and then do some stuff, then some minutes later there are still no logs. If I look some hours later then sometimes things show up that are older. Usually the logs don't say very much that is helpful though as far as I have seen. When things go well and if logging cooperates then you see that things are going well. When things are not going well then there are weird messages about error codes >400 without further detail even though the backend has sent perfectly fine responses :-(.

      I am looking forward to when we will have our own test installation of SAP Mobile Platform on premise. Maybe this will work a bit better...

      Good luck!

      Christian

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