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C4C leadmarketing webservice from external system

Hi Experts,

We are loading leads through the Marketinglead webservice from a 3 part system.

We need to be able to update the leads every day because they are updated in the 3 part system all the time.

My issue is we cannot give the id from the 3 part system the same in the lead ID when created.

My question is:

Through webservice use the Lead ID from the 3 part system and create lead in C4C with that id?

Or use the External id and then C4C will map it itself?

If you say we can use external id how do we with webservice get the External id updated?

i have attached the webservice file we use.crm-requestv1.txt

Regards

Mark

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2 Answers

  • avatar image
    Former Member
    Feb 06, 2017 at 08:31 AM

    Please check Finetuning-> leads(add to project- else will be read-only)

    Maintain number ranges.(External number range can be set here).- Change current number

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  • Feb 06, 2017 at 09:47 AM

    Hi Priya,

    I cannot change it because it is greyed out and it is in my project. I think it is because there are already leads entered in the system.

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