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Former Member
Jan 17, 2016 at 05:40 PM

How to troubleshoot RESTful login problem ?



I hope it's the best place to get a solution because I'm becoming crazy ! 😢

My environment is :

# Client

Windows Server 2008R2 SP1

MS Office 2010 32-bit

Live Office 4.1 SP7

# Server

Windows Server 2008R2 SP1

Tomcat 7.0.59 + JRE 8_66

BO BI 4.1 SP7

I've upgraded to BO BI 4.1 SP7 and when I try to login from "Live Office", I've got "LO 02049" error for WinAD and Enterprise authentication modes.

In CMC, I have:

RESTful URL: http://servername:6405/biprws => in browser: no answer !?!

Web service URL: http://servername:8080/dswsbobje => in a browser, gives me Axis2 welcome page 😊

WACS is ON, with RESTful in its parameters, and restarted many times

IT seems to be a problem with RESTful service: http://servername:6405/biprws/logon/long => in Chrome browser: Unreachable page - ERR_CONNECTION_RESET

No firewall problem :

6405 destination port tested from client : listening

and I reproduce the ERR_CONNECTION_RESET even on BI 4.1+Tomcat server.

In Live Office log, I find:

"Une erreur s'est produite lors de la demande du jeton du service REST"

= An error occured during the request of the token of the REST service

Very helpful message ! What kind of error ???

Any idea to solve this problem ?

I read many many posts without success. 😔