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First Response By calculated to a time before start of availability

Dear Experts,

Considering following configuration:

Priority: High

SRV_RF_DURA: 1h

SRV_RR_DURA: 16h

Availability times as:

The "First Response By" was calculated to a time before the start of service, 08:00:

What could be wrong?

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  • Best Answer
    Posted on Jan 15, 2016 at 08:52 AM

    Hi Cibele

    have you tried below already(pasted here from here https://websmp207.sap-ag.de/~sapidb/011000358700000789962012E)

    this should resolve

    Thanks

    Prakhar


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