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Intercompany: Error expot invoices


Dear All,

I have an error message when exporting invoices via Intercompany 7.5 SP23:

Error: Exception of type 'System.OutOfMemoryException' was thrown.

We still have an enough of memory in the intercompany server.

Please find in attachment the screenshot of the error and an extract of the technical log.

Can you help please?

Thank you very much

Best regards,

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3 Answers

  • Posted on Jan 14, 2016 at 10:48 AM

    Hi Mariem,

    No screenshot is attached.

    Can you attach the log again?

    Regards,

    Inès

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  • Posted on Jan 14, 2016 at 11:03 AM

    Hello,



    Can you try to modify the following settings and try to export invoices:

    1. Go to Start > Programs > BusinessObjects XI 3.1 > Crystal Server Embedded 2008 > Central Configuration Manager.

    2.Stop the service "Report Application Server 12", then open it's properties

    3.Select the "Parameters" tab:

    -Select the Database option type, and set the Max Number of Records to Unlimited.

    -Select the Server option type, and change the Minutes Before an Idle Connection is Closed setting to 300.

    4. Click Apply then OK.

    5.Start the service "Report Application Server 12

    6.Restart your Intercompany server.

    Regards,

    Inès

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  • author's profile photo Former Member
    Former Member
    Posted on Jan 14, 2016 at 11:08 AM

    Hi Mariem,

    Hope you are doing well.

    To better understand the issue , could you confirm :

    - The version of IC ??

    -The level of the support package ??

    Are you using SQL Or Oracle ?

    Did the same issue occur when using a Filter of period and company ?

    Regards,

    Soumaya

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