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no create button in webui for keyuser

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hi experts,

our keyusers webui has no create button(sm_crm)

i have assigned the following roles

Z_SAP_SM_CRM_UIU_FRAMEWORK

Z_SAP_SMWORK_BASIC_INCIDENT

Z_SAP_SUPPDESK_SP_CREATE

Z_SAP_SM_CRM_UIU_SOLMANREQU

which authorization or role am i missing ?

kr,

elizabeth

Accepted Solutions (1)

Accepted Solutions (1)

prakhar_saxena
Active Contributor
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Hello Elizabeth,

have you checked the business role is it visible in the business role ....you can check below in SPRO

SAP Solution Manager Implementation Guide>Customer Relationship Management>UI Framework>Business Roles>Define Business Role----choose urs business role

whether visible is ticked for Group ID SM-CREATE and further its below sub links.

If you can see the same with full access in business role then it should work...

also below the set of roles required for creator person.

SAP_SMWORK_INCIDENT_MAN
SAP_SM_CRM_UIU_FRAMEWORK
SAP_SM_CRM_UIU_SOLMANPRO_CREA
SAP_SM_CRM_UIU_SOLMANREQU
SAP_SUPPDESK_CREATE

SAP_SMWORK_BASIC_INCIDENT

hope this helps

Thanks

Prakhar

Answers (2)

Answers (2)

prakhar_saxena
Active Contributor
0 Kudos

Hi Elizabeth

is the issue fixed now..let me know if you need further help

Thanks

Prakhar

Former Member
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Hi Elizabeth.

Based on the security guide, key user should have these roles:

SAP_SUPPDESK_CREATE_COMP

SAP_SMWORK_BASIC_INCIDENT

SAP_SMWORK_INCIDENT_MAN

SAP_SM_CRM_UIU_FRAMEWORK

SAP_SM_CRM_UIU_SOLMANPRO_CREA

SAP_SM_CRM_UIU_SOLMANREQU

SAP_SUPPDESK_CREATE

Please also be sure that in spro you have propery configured business role according to SOLMANREQU.

Hope it helps.

Bye