on 01-14-2016 8:02 AM
hi experts,
our keyusers webui has no create button(sm_crm)
i have assigned the following roles
Z_SAP_SM_CRM_UIU_FRAMEWORK
Z_SAP_SMWORK_BASIC_INCIDENT
Z_SAP_SUPPDESK_SP_CREATE
Z_SAP_SM_CRM_UIU_SOLMANREQU
which authorization or role am i missing ?
kr,
elizabeth
Hello Elizabeth,
have you checked the business role is it visible in the business role ....you can check below in SPRO
SAP Solution Manager Implementation Guide>Customer Relationship Management>UI Framework>Business Roles>Define Business Role----choose urs business role
whether visible is ticked for Group ID SM-CREATE and further its below sub links.
If you can see the same with full access in business role then it should work...
also below the set of roles required for creator person.
SAP_SMWORK_INCIDENT_MAN |
SAP_SM_CRM_UIU_FRAMEWORK |
SAP_SM_CRM_UIU_SOLMANPRO_CREA |
SAP_SM_CRM_UIU_SOLMANREQU |
SAP_SUPPDESK_CREATE |
SAP_SMWORK_BASIC_INCIDENT
hope this helps
Thanks
Prakhar
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Hi Elizabeth
is the issue fixed now..let me know if you need further help
Thanks
Prakhar
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Hi Elizabeth.
Based on the security guide, key user should have these roles:
SAP_SUPPDESK_CREATE_COMP
SAP_SMWORK_BASIC_INCIDENT
SAP_SMWORK_INCIDENT_MAN
SAP_SM_CRM_UIU_FRAMEWORK
SAP_SM_CRM_UIU_SOLMANPRO_CREA
SAP_SM_CRM_UIU_SOLMANREQU
SAP_SUPPDESK_CREATE
Please also be sure that in spro you have propery configured business role according to SOLMANREQU.
Hope it helps.
Bye
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