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Former Member

no create button in webui for keyuser

hi experts,

our keyusers webui has no create button(sm_crm)

i have assigned the following roles

Z_SAP_SM_CRM_UIU_FRAMEWORK

Z_SAP_SMWORK_BASIC_INCIDENT

Z_SAP_SUPPDESK_SP_CREATE

Z_SAP_SM_CRM_UIU_SOLMANREQU

which authorization or role am i missing ?

kr,

elizabeth

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3 Answers

  • Best Answer
    Posted on Jan 14, 2016 at 09:49 AM

    Hello Elizabeth,

    have you checked the business role is it visible in the business role ....you can check below in SPRO

    SAP Solution Manager Implementation Guide>Customer Relationship Management>UI Framework>Business Roles>Define Business Role----choose urs business role

    whether visible is ticked for Group ID SM-CREATE and further its below sub links.

    If you can see the same with full access in business role then it should work...

    also below the set of roles required for creator person.

    SAP_SMWORK_INCIDENT_MAN SAP_SM_CRM_UIU_FRAMEWORK SAP_SM_CRM_UIU_SOLMANPRO_CREA SAP_SM_CRM_UIU_SOLMANREQU SAP_SUPPDESK_CREATE

    SAP_SMWORK_BASIC_INCIDENT

    hope this helps

    Thanks

    Prakhar


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  • author's profile photo Former Member
    Former Member
    Posted on Jan 14, 2016 at 09:57 AM

    Hi Elizabeth.

    Based on the security guide, key user should have these roles:

    SAP_SUPPDESK_CREATE_COMP

    SAP_SMWORK_BASIC_INCIDENT

    SAP_SMWORK_INCIDENT_MAN

    SAP_SM_CRM_UIU_FRAMEWORK

    SAP_SM_CRM_UIU_SOLMANPRO_CREA

    SAP_SM_CRM_UIU_SOLMANREQU

    SAP_SUPPDESK_CREATE

    Please also be sure that in spro you have propery configured business role according to SOLMANREQU.

    Hope it helps.

    Bye

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  • Posted on Jan 18, 2016 at 11:27 AM

    Hi Elizabeth

    is the issue fixed now..let me know if you need further help

    Thanks

    Prakhar

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