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Sales Order Number with two different customer in KE30

Hi Gurus,

I'm having issues with my profitability report (KE30 Transaction) where I have a sales order with two different customers, which is not supposed to happen.

I have checked the detailed transaction via VA03, it only shows me one customer but when I ran the KE30 profitability report and look at the specific sales order it gives me two different customers. Is there anyone can help me to identify what is the cause of this extra customer being slotted into the sales order in KE30 transaction?

And is there anything that I can avoid this to happen?

Another issue, is that one of the price charges have doubled its amount and assigned the correct amount to the extra customer.

Example:

Current Scenario

Sales order: 1234

Customer:

A - $2,000 (it doubled the amount of the price where it should be $1,000 only)

B - $1,000 (this customer needs to be removed and assign the amount to customer A)

Supposed to look like

Sales Order: 1234

Customer:

A - $1,000

Which transaction I can make adjustment to this without affecting the internal records?

Thank you very much for your help.

Arnold

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1 Answer

  • Best Answer
    Posted on Jan 13, 2016 at 05:36 PM

    Hi

    Check what partner flows to COPA as client as characteristic in the derivation rules. Maybe is one of the role partner you can change. Check in the sales order if it was changed. Check in the COPA document if date and time is the same.

    I hope it helps you

    Regards

    Eduardo

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