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Hello all,

I don't know why SAP guys keep this in a silence, but SAP Contact Center 7.0 SP09 Support Package was just RELEASED!


2181114 - SAP Contact Center 7.0 SP09 Support Package Release

Already available in SWDC!

Have fun!


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  • Posted on Jan 13, 2016 at 07:20 AM

    Hi Alex,

    You are right. 😊 It was released under 24 hours ago and people didin't had time yesterday to inform all parties. So, the official newsletter is coming soon.

    Below some good to know items of SP9 release:
    - SAP note number 2181114, as always it is highly recommended to read release note document.
    - SP9 level Application Helps are available in

    - SP9 introduces new widgets for multi-chat, some leading edge funtionality in form of video chat, plus many improvements to the existing SAP Contact Center capabilities.

    I will also release SP9 hotfixes page in few hours here in SCN.


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