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Former Member

ITSM Category

Feb 06, 2017 at 06:29 AM | 62 Views

Hello Expert,

I have copied Z* transaction from Standard transaction. I can see categories in standard transaction are available but in Z* transaction categories are grad out. Can you please let me know how we can make available category for Z* transaction.

Thanks

Gaurav Patel

SAP Solution Manager
SOLMAN IT Service Management
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1 Answer

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    Tom Cenens
    Feb 06, 2017 at 06:42 AM

    Hi Gaurav

    You need to assign your Z transaction type to the multilevel categorization

    See step 4.1 on following SCN wiki page how to do that:

    https://wiki.scn.sap.com/wiki/display/SAPITSM/Multilevel+Categorization

    Best regards

    Tom

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