Error message blocks migration of e-mail activity

[former_member191358]

Hi

Our customer is trying to migrate e-mail activties but during the import simulation phase we get following error message: "CorrespondenceTransmissionStatusCode does not fit to InitiatorCode" (Please refer to the attachment)

Please try following steps:

1. Download the e-mail migration file from the migration tool (try to fill in the same data as you can see in attachment)

2. Migrate the file using the e-mail task activity migration tool

3. During import simulation you will get following message: "CorrespondenceTransmissionStatusCode does not fit to InitiatorCode"

If we leave the column "Transmission Status" blank the error message is not shown. Our customer want to fill in the column in orde to specify the e-mail direction (inbound/outbound)

Is there any solution provide for this issue in order to fill in the e-mail direction?

For any more information please conact me on +32 472 54 11 34

Thanks in advance!

Kind regards

Arian Zand

[suman_saurabh · Accepted solution]

Hi Arian,

Please try below solution:

Fill "RECEIVED" instead of "3" in "Transmission Status".

For the Transmission Status field, the values have to be 'SENT', 'RECEIVED', 'NOT TRANSMITTED'.

Regards,

Suman

[suman_saurabh · Accepted solution]

Hi Arian,

Just wanted to check if your issue got resolved?

Regards,

Suman

[former_member191358 · Accepted solution]

Hi Suman,

Thanks it solved my problem!

I see that in my original post I mentioned my phone number but I want to delete this.

How can I handle it?

[suman_saurabh · Accepted solution]

Hi Arian,

That's fine, I just wanted to make sure that it got solved, else i would have tried to set up the similar migration template in my test system.

Regards,

Suman

[PeterK · Accepted solution]

Hello Suman,

it is not possible to change the Transmission_Status to 'SENT', 'RECEIVED' or 'NOT TRANSMITTED' because of this error:

Is it not possible to import E-Mail activities anymore?

Kind regards

Peter

[PeterK · Accepted solution]

Hello Suman,

ok i got it. My mistake was that I imported the E-Mail activities in status 3 - Closed but they must be uploaded in status 1 - Open.

Best regards

Peter