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Former Member

When IC agent creates service request with emergency(Indicator Type) flag in service request. Indicator type Created by AET (AETfield) to mainatin this value. If this value is checked then an Email has to be trigger to Branch executive.

Hi Experts, anyone can guide me...

When IC agent creates service request with emergency(Indicator Type) flag in service request. Indicator type Created by AET (AETfield) to mainatin this value. If this value is checked then an Email has to be trigger to Branch executive.

Thanks & regards

Vaasu.

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2 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Jan 12, 2016 at 10:17 AM

    Hi Vaasu

    Check out SAP Standard Action Profile processing which needs to be configured against your Service Request.

    You'll can check out SAP CRM Best Practice Guide C78 which will explain the process of configuring the Action Profile and Action.

    You'll need a bit of code to interrogate the new flag you've created.

    You can also look at the Post Processing Framework which is used in conjunction with the Action Profiles.

    Please note there is endless content on Action Profile Processing on SDN, SAP HELP for SAP CRM and loads of the SAP CRM Best Practice. Make sure you reference this before continuing

    Regards

    Arden

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  • author's profile photo Former Member
    Former Member
    Posted on Jan 12, 2016 at 04:37 PM

    Hello Vaasu

    As Arden rightly mentioned you need to create action profile for this

    Follow these steps

    1. create a new action profile

    (a)SPRO->CRM->Basic Functions->Actions->Actions in Transactions->Change Actions and conditions->Define action profile and actions

    (b)Create action with processing type method call. where you can call implementation of BADI EXEC_METHODCALL_PPF.

    (c)In the method EXECUTE of your implementation of EXEC_METHODCALL_PPF you can call

    cl_crm_email_utility=>send_email to send the email.

    2. Create a start condition to trigger the email based on your AET field.

    Regrads

    Naresh

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