cancel
Showing results for 
Search instead for 
Did you mean: 

Crystal Reports: Print Engine Error

Former Member
0 Kudos

Hello,

I've install Crystal Reports Viewer 2008 on our Windows 7 Enterprise systems that we use to gather reports and print reports from our internal Intranet sites.  The problem is when we try to print reports we receive an error that says 'Crystal Reports: Print Engine Error".  Our standard browser is Internet Explorer 11 and I have also tried pulling and printing the reports using Firefox and I receive the same error.  I have also tried manually installing the viewer and creating the registry keys plus registering the DLLs and it does not fix the issue.  I suspect that our Internet Zone or other Internet security zone ActiveX settings may be what is causing the issue.  Can someone provide me with any guidance or instruction on how to get the Crystal Reports viewer to work?

Accepted Solutions (1)

Accepted Solutions (1)

0 Kudos

Try running your Browser with Admin rights, right click on the ICon and select Run as Administrator.

If that doesn't work they try Compatibility mode.

And yes there is an ActiveX printControl.dll that needs to be registered in IE as an add in. Could be your AV software is blocking access as well.

Update the version of the viewer also, recent updates to your OS by Microsoft may have broken a few things.

Don

Former Member
0 Kudos

I've finally managed to get Crystal Reports 2008 viewer to load the necessary add-ons into Internet Explorer 11 by disabling "Turn on Internet Explorer Standards Mode for local Intranet" by GPO in Administrative Templates\Windows Components\Internet Explorer\Compatibility View as well as adding the Intranet sites to the compatibility view list.  I've also disabled Protected Mode and added our Intranet sites to our Trusted Local Intranet Sites, Site to Zone Assignment List 1 in the Internet Control Panel, Security Page settings.  However, what happens now is when you try to load a report Crystal Reports viewer now seems to load forever along with the mouse cursor showing that it is loading but it never generates the report.  How do we fix the loading problem?

0 Kudos

WOW, you basically opened it right up....

I think there are other issues on you site and workstation browser.

So back to the basics...

Crystal Reports Viewer does not ocme with any SDK's and is for only viewing reports with saved data.

So we need to clarify a lot more about waht you are doing...

Did you write an applciation to run on IIS to allow your users to run and refresh reports?

If so How did you deploy your application and CR runtime?

Did you know CR Viwer is for viewing reports with saved data only? No refresh allowed...

Don

Former Member
0 Kudos

We only use the viewer to pull and print reports from our Intranet sites.  I do not write applications or host services on IIS - my HQ handles all that.  We only view reports with saved data and I am not completely sure about the refresh option.  My HQ has the full version license of CR and hosts all the services for us.

The issue we are experiencing is mainly CR viewer acts like it is gathering the report(s) we request but it never loads the report.  I think it may be a ActiveX problem but I haven't singled it out yet as to which ActiveX control needs to be adjusted.

I also tried registering the printControl.dll again but that didn't change anything.

Former Member
0 Kudos

I've resolved this issue by making sure that our GPO controlled IE11 settings were enabled below:

User Configuration/Windows Components/Internet Explorer/Internet Control Panel/Security Page

Policy

Turn on automatic detection of intranet Enabled


It can also be manually enabled by going to:

Internet options/Security/Local Intranet/Sites(button)/Automatically detect intranet network(check box)

0 Kudos

Hi David,

Good to know.... Thanks for this. I suggest you contact head office and have them check your setting also to make sure you are not opening up your site with security issues.... You don't want to make your IT guys mad... lol

Thanks again

Don

Answers (0)