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App crash in IPAD using SAP BI Mobile to view Dashboards

Hi Guys,

Actually we facing this wire issue when we try view only dashboards in IPAD device, btw the error dont appear when use Webi Reports.

details:

iOS= last Updated version

SAP BI App = 6.3.8.4 (524587)

SAP BI Server= 4.1 SP5

Ipad connection throught = WIFI and VPN

This is the IPAD log with error:

**************************************************************************************

2016-01-08 14:40:14.590 SAP BusinessObjects Mobile[217:72680] rootdir cache ' /var/mobile/Containers/Data/Application/340F3C1C-B994-4EFC-8863-DFDAAFEC09C5/Library/EV_C' exists!!!

2016-01-08 14:40:14.593 SAP BusinessObjects Mobile[217:72680] favdir cache ' /var/mobile/Containers/Data/Application/340F3C1C-B994-4EFC-8863-DFDAAFEC09C5/Library/EV_F' exists!!!

2016-01-08 14:40:14.595 SAP BusinessObjects Mobile[217:72680] newInfospaceExplorationDir cache ' /var/mobile/Containers/Data/Application/340F3C1C-B994-4EFC-8863-DFDAAFEC09C5/Library/EV_I' exists!!!

2016-01-08 14:40:14.630 SAP BusinessObjects Mobile[217:72680] Erreur SUP decryption:Does Not Exist

2016-01-08 14:40:14.630 SAP BusinessObjects Mobile[217:72680] no connection file found. creating empty array

2016-01-08 14:40:22.666 SAP BusinessObjects Mobile[217:72680] |E|:1, [ConnectionFactory.m createConnectionHelper: 49] creating connection helper for sample documents' listing

2016-01-08 14:40:22.672 SAP BusinessObjects Mobile[217:72680] |E|:1, [ConnectionFactory.m createConnectionHelper: 49] creating connection helper for sample documents' listing

2016-01-08 14:41:02.864 SAP BusinessObjects Mobile[217:72680] [group: com.sap.mobile.maf.tools.ios] [artifact: MAFZipHelper] [version: 1.208.0] [buildTime: 2015-04-30 20:42] [gitCommit: 98b3e845d178a19284ed187f2ddca5386c44c1a4] [gitBranch: origin/fa/rel-1.208]

2016-01-08 14:41:06.091 SAP BusinessObjects Mobile[217:72680] -[XCViewerAPI NativeCall_setDashboardIsReady:]: unrecognized selector sent to instance 0x14d36d10

2016-01-08 14:41:06.114 SAP BusinessObjects Mobile[217:72680] application terminated abnormally: 20160108144106

exception.reason -[XCViewerAPI NativeCall_setDashboardIsReady:]: unrecognized selector sent to instance 0x14d36d10

The program halted with the following reason and call trace

: 0 CoreFoundation 0x21bf4007 <redacted> + 150

1 libobjc.A.dylib 0x302b1c8b objc_exception_throw + 38

2 CoreFoundation 0x21bf9409 <redacted> + 0

3 CoreFoundation 0x21bf7327 <redacted> + 714

4 CoreFoundation 0x21b26e78 _CF_forwarding_prep_0 + 24

5 SAP BusinessObjects Mobile 0x002d6aa3 __52-[XCViewerAPI fetchCommand:withWebView:andArtifact:]_block_invoke + 354

6 WebKit 0x25c38167 <redacted> + 426

7 WebKit 0x25cc7a11 <redacted> + 28

8 WebKit 0x25cc3821 <redacted> + 100

9 WebKit 0x25ccd1a1 <redacted> + 6072

10 WebKit 0x25c10775 <redacted> + 92

11 WebKit 0x25ceb937 <redacted> + 14

12 WebKit 0x25bb5331 <redacted> + 84

13 WebKit 0x25bb6bf3 <redacted> + 86

14 JavaScriptCore 0x23111745 <redacted> + 296

15 JavaScriptCore 0x23111b9b <redacted> + 22

16 CoreFoundation 0x21bb9faf <redacted> + 14

17 CoreFoundation 0x21bb93bf <redacted> + 218

18 CoreFoundation 0x21bb7a25 <redacted> + 772

19 CoreFoundation 0x21b04201 CFRunLoopRunSpecific + 476

20 CoreFoundation 0x21b04013 CFRunLoopRunInMode + 106

21 GraphicsServices 0x294c3201 GSEventRunModal + 136

22 UIKit 0x252d0a09 UIApplicationMain + 1440

23 SAP BusinessObjects Mobile 0x0004d5d7 main + 86

24 libdyld.dylib 0x30863aaf <redacted> + 2

2016-01-08 14:41:06.122 SAP BusinessObjects Mobile[217:72680] *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[XCViewerAPI NativeCall_setDashboardIsReady:]: unrecognized selector sent to instance 0x14d36d10'

*** First throw call stack:

(0x21bf3fef 0x302b1c8b 0x21bf9409 0x21bf7327 0x21b26e78 0x2d6aa3 0x25c38167 0x25cc7a11 0x25cc3821 0x25ccd1a1 0x25c10775 0x25ceb937 0x25bb5331 0x25bb6bf3 0x23111745 0x23111b9b 0x21bb9faf 0x21bb93bf 0x21bb7a25 0x21b04201 0x21b04013 0x294c3201 0x252d0a09 0x4d5d7 0x30863aaf)

Could not create a sandbox extension for '/'

libc++abi.dylib: terminating with uncaught exception of type NSException

2016-01-08 14:41:28.344 SAP BusinessObjects Mobile[221:73029] rootdir cache ' /var/mobile/Containers/Data/Application/340F3C1C-B994-4EFC-8863-DFDAAFEC09C5/Library/EV_C' exists!!!

2016-01-08 14:41:28.344 SAP BusinessObjects Mobile[221:73029] favdir cache ' /var/mobile/Containers/Data/Application/340F3C1C-B994-4EFC-8863-DFDAAFEC09C5/Library/EV_F' exists!!!

2016-01-08 14:41:28.345 SAP BusinessObjects Mobile[221:73029] newInfospaceExplorationDir cache ' /var/mobile/Containers/Data/Application/340F3C1C-B994-4EFC-8863-DFDAAFEC09C5/Library/EV_I' exists!!!

2016-01-08 14:41:28.364 SAP BusinessObjects Mobile[221:73029] Erreur SUP decryption:Does Not Exist

2016-01-08 14:41:28.364 SAP BusinessObjects Mobile[221:73029] no connection file found. creating empty array

2016-01-08 14:41:36.104 SAP BusinessObjects Mobile[221:73029] |E|:1, [ConnectionFactory.m createConnectionHelper: 49] creating connection helper for sample documents' listing

2016-01-08 14:41:36.109 SAP BusinessObjects Mobile[221:73029] |E|:1, [ConnectionFactory.m createConnectionHelper: 49] creating connection helper for sample documents' listing

2016-01-08 14:41:53.589 SAP BusinessObjects Mobile[221:73029] |E|:1, [ConnectionFactory.m createConnectionHelper: 49] creating connection helper for sample documents' listing

2016-01-08 14:41:53.594 SAP BusinessObjects Mobile[221:73029] |E|:1, [ConnectionFactory.m createConnectionHelper: 49] creating connection helper for sample documents' listing

2016-01-08 14:42:00.724 SAP BusinessObjects Mobile[221:73029] |E|:1, [ConnectionFactory.m createConnectionHelper: 49] creating connection helper for sample documents' listing

2016-01-08 14:42:00.729 SAP BusinessObjects Mobile[221:73029] |E|:1, [ConnectionFactory.m createConnectionHelper: 49] creating connection helper for sample documents' listing

**************************************************************************************

The error just appear when we try open Dashboards, save with option for Desktop and Mobile.

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1 Answer

  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Jan 14, 2016 at 02:58 PM

    Make sure you are not using Data Manager, Dashboards currently support only data manager connections defined using Query Browser as Live Data connections.

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