we use the planning grid in a view (viewtype 014) of the clinical workplace (NWP1). The selection variant ist defined as services from clinical orders in a certain status are displayed in the order queue of the i.s.h.med plannung grid. Several users in the service facility uses the same view to schedule the incoming services. The users don't change the selection variant.
For incomprehensible reasons some services are do not appear in some users order queue while the same services are displayed in other users order queue. Also restart the transaction NWP1 or the whole SAP-Session do not help. Once again all users uses the same view with the same selection variant. I can't find a regularity: Sometimes the user A is affected and sometimes the user B and C. Sometimes waiting for half an hour helps and the service is displayed. Sometimes a certain service does never appear at some users workplace. Changing the computer doesn't help either.
I hope somebody can help me to analyse and solve this problem. It is a big problem when you can not rely on that everything is displayed. So we have to use different user accounts and sessions simultaneously to be sure not to overlook a service. And because we are not role that all used sessions / accounts are concerned we never have certainty.
Beforehand thank you for your quick answers.
Universitaetsklinikum des Saarlandes