Connection error Mobile APP IT INCIDENT MANAGEMENT

[Former Member]

Hi,

I have a connecting problem in my OData service using Gateway from mobile App IT Incident Management

I get the following error messages: in /IWFND/APPS_LOG

• The request URL or the metadata definition is incorrect.

       Message no. /IWFND/MED167

• Exception of type /IWFND/CX_SODATA_EDM_PROVIDER has occurred. See details for more information

        Message no. /IWFND/CM_LOGGING006

• Exception of type /IWCOR/CX_DS_URI_NOT_MATCHING has occurred. See details for more information

        Message no. /IWFND/CM_LOGGING006

The Solution manger system is based on:

• SAP_BASIS    702    0016

How can I resolve that problem?

Regards,

Atif

[Former Member]

Hello Murli,

any update i am still facing the issue.

Atif

[Former Member]

Hello every one,

i check the service is running fine.

but when i am connecting from mobile IT Incident Management app

this is giving me error, may be application setting issue.

please guide.

Atif

[former_member204080]

Hi Atif,

What is the mobile device you are using and Version of Mobile ITSM APP

are you able to login to ITSM after providing the credentials and server details .Please share details which you are entering

Try resetting the App ,clear the cache and loggin

Regards,

Murali

[Former Member]

Hello Murali,

Mobile is Motorola Moto X Android Version is 5.1

ITSM Version is 1.0.0

I am giving the following credential in mobile app

Type server URL        192.168.11.19

Login name                  asaqlain

Password                    XXXXX

sap Client                    001

Type Server port          8000(HTTP)

Type the URL Suffix     /sap/opu/odata/AIGW/SERVICE_GDAPI/

how i do clear the logging and cache ?

i am using the HTTP port its OK ?

Br,

Atif