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author's profile photo Former Member
Former Member

Deleting a customer from the "Sold-To-Party" list

Hi Gurus,

We are using the SAP solution manager 7.1 SP14 for our incident management system.

Issue is, there are few customers in the system whom we are not supporting anymore but they still show up in "Sold-To-Party" list on the web portal of our incident management system. How do I delete them?

Another issue is there few customers show up twice with same detail. how do I get rid of them?

Please help.

Thanks,

Charly

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3 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Jan 06, 2016 at 04:03 PM

    Hi Charly.

    You can use transaction BUPA_DEL to delete unused business partners.Please be aware that you can delete only those who are not included in any incident. For removing a Sold-To-Party try go to edit mode and remove this role from business partner.

    Hope it helps.

    Bye.

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    • Hi Charly

      Go to sm_crm, Master data->Search for "Installed bases", click on the installed base and see the parties involved on the right hand side.

      Similar you can perform this step in IB52 as well, you need to enter the ibase and then navigate to parties involved.

      Thanks

      Rishav

  • author's profile photo Former Member
    Former Member
    Posted on Jan 06, 2016 at 11:04 PM

    As suggested by Jan, use BUPA_DEL TCode in the CRM system and enter the business partner number (you can search for the BP, in many ways) --> Execute. Use Test Run first. Alternatively, you can archive the unwanted BPs using the archiving object CA_BUPA (you first need to set the archiving flag for the BP that you would like to archive).

    Regards,

    Niranjan

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  • author's profile photo Former Member
    Former Member
    Posted on Jul 12, 2016 at 07:58 AM

    Hi Charly,

    Please refer to my screenshot for the steps.

    1. Go to TA BP

    2. Enter the BP number to be deleted

    3. In Change mode, click on the role detail near the BP role field.

    4. Select the role to be deleted and click delete icon.

    Please reward points. Thanks!


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