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Jan 06, 2016 at 01:35 PM

How to disable standard telephone formatting.


Hello there,

I'm replicating customers from C4C to an external system and I'm facing an issue with the standard telephone format.

When the user creates a new address for the customer and set the telephone number, C4C formats it automatically, adding the country code and removing leading zeros. For exemple:

The user writes '041-99996666' (common format in Brazil) but C4C converts to '+55 41-99996666'.

This behavior is messing up the data quality in the external system.

Is there a way to disable it? Otherwise I'll have to create a workaround in the integration =/

Thanks in advance,