SAP C4C User License Details

[adarsh_jainer]

Hi All,

I am a SAP Basis administrator and our company is implementing C4C. I have knowledge about ECC but i am very much new to C4C and hence i need two clarifications from this forum.Please help:

1)We have got 125 licenses for c4c. However they have not been distinguished like ECC licenses.We have DEV and PRD Systems in our landscape and there is no information on which licenses need to be used in DEV and PRD. Can we use all the 125 license individually in Both the DEV and PRD systems or we should use total 125 licenses for both DEV and PRD systems. And also there is no specific DEVELOPER license in C4C. I can see our consultants logging in through SDK's and are performing the developments. Should we take any specific DEVELOPER licenses for C4C DEV or we can use the same users.

2)Our consultants have informed us that we can use multiple logins in C4C Production. However that is not the case with our ECC PRD. Already we have had issues with SAP regarding Multiple GUI logins in ECC PRD. We had to rectify that and were informed not to use Multiple GUI logins in ECC else we will be charged for that. Is it the same with C4C PRD also.Please do provide information if possible.

Thanks&Regards,

Adarsh

[ankurgodre · Accepted solution]

Adarsh,

When you purchase Licenses for C4C, by default you get a 'TEST' tenant and a 'Productive' tenant. The Licenses are for Productive use so have to be sued and will be calculated based on how many users are being set up on C4C Production Tenant.

For creating a a Developer user, you can create one of the users as a Dev User - ensure you keep this as a separate user - Do NOT assign any other workcenters like LEAD, Opportunities, etc. Dev user should have Partner Development Workcenter/PDI access assigned to them - This is a separate user and will be different than a regular end user/functional user.

If you want to check how many licenses have been used and if you have exceeded the purchased limit - Go to 'Service Control Center' -> 'User Subscriptions' - This can be checked only in C4C Productive tenant. For more information, refer to the below blog on Service Control Center:

http://scn.sap.com/docs/DOC-63450

BR

Ankur

[adarsh_jainer · Accepted solution]

Dear Ankur,

Thank you for your reply. Could you also provide some information on multi GUI logons in C4C Production. Is it fine for it to be active.

Thanks&Regards,

Adarsh

[ankurgodre · Accepted solution]

Adarsh,

Could you elaborate on what exactly you mean by multi GUI login in C4C so that i can provide appropriate inputs?

BR

Ankur

[adarsh_jainer · Accepted solution]

Hi Ankur,

We have multi GUI option in our SAP ABAP where in a single user ID can be used by 2 people at the same time  ie.. maximum alternate modes is set to 0 in our PRD system so that no more than one user can login at the same time usint that ID. We came to know that SAP will charge extra for allowing multi user logins at the same time after SAP, sent the yearly invoice. However i can see the same happening in our C4C PRD also/ Two users can login at the same time using the same user ID. What can be done for this?

Thanks&Regards,

Adarsh

[ankurgodre · Accepted solution]

Adarsh,

I do not think there is a direct way to control multiple Logins in C4C like you have in SAP ECC or CRM OnPremise - The way you mentioned.

You may want to take it up with SAP through an incident which you can raise from your C4C tenant.

BR

Ankur