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Former Member
Dec 28, 2015 at 12:10 PM

Automatic Ticket creation via incoming email

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Hi, pros,

I enabled ticket creation from incoming email in our demo tennant, created inbound and outbound email channel and set up a catch all employess workflow rule that direct all tickets to 1 employee. Now I try to send an email to the newly created channel, but get no ticket creation or unsolicited email creation. I also tryed to send the email to cod.b2b.servicerequest@myxxxxxx.mail.crm.ondemand.com and cod.b2c.servicerequest@myxxxxxx.mail.crm.ondemand.com

where xxxxxx is my tennant number. I get no delivery fail messsages, but also no trace of any new tickets in c4c.

What could possibly cause this problem?

Thank you before hand for fast reply.

Best regards,

Nadezhda Rukavishnikova