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C4C Sales Order Approval


we have C4C integration with ECC, and we have a process to replicate orders that are created through ECC into C4C to be reviewed by the sales rep.

we have activated the sales order approval process within C4C, and it is working fine for orders that are created through C4C. but for that order that are coming directly from ECC there is approval process working.

the issue here, that sales rep can change the order and these changes are moved directly to ecc without any approvals required.

as business requirement, they want the sales rep to have possiblity to change the order that are coming from ECC.

The order that are coming from ECC, are orginally created throuhg WEP Channel by Customer nad need to be reviewed before final procssing the order.



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  • Best Answer
    Posted on Dec 21, 2015 at 05:20 AM

    Hello Ahmad,

    As of now we support the approval process for orders created in C4C, and not the edit scenarios.

    Thats the reason Order which are Edit, even though created in C4C or ERP the approval process does not work.



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