I am new to this forum.
I have to configure service desk in solution manager 7.1 sp12.
my query is:
i have to configure service desk for company. separate service desk currently running. I want to move to service desk of solution manager. sap servers are connected to the solman.
1- i want to know that in this case for using service desk form solution manager what is the procedure ?
2- I want to manage material master data form service desk
3- i want to enable ITSM mobile application , please guide me the ITSM mobile configuration