Desktop Intelligence *.rep Files Opening In The Same Window

[stuart1]

Hello,

We are running BusinessObjects Enterprise XI 3.1, the version of the Desktop Intelligence client we are using is 12.7.1.2131.

A problem we have encountered is if you double-click a Desktop Intelligence document (*.rep) on a Windows 8.1 Enterprise machine, it always launches in the same instance of Desktop Intelligence that you have open.

However if you double-click a Desktop Intelligence document (*.rep) on a Windows 7 Enterprise computer it always opens a new instance of Desktop Intelligence.

Most Windows 8.1 Enterprise users want every Desktop Intelligence document to open in a new instance.

Is anyone able to advise what setting is controlling this behavior? I cannot see anything within 'Tools' -> 'Options', so I'm wondering if its a registry key.

Thanks

Stuart

[stuart1]

To clarify, I'm talking about the difference of behavior using Desktop Intelligence using Windows 7 and Windows 8.1, when double-clicking a *.rep document, when you already have a Desktop Intelligence document open.

With Windows 7, if you double-click another *.rep document with Desktop Intelligence already open, another instance of Desktop Intelligence starts up.

Using Windows 8.1, following the same steps, both *.rep documents will open within the same Desktop Intelligence window.

[Former Member]

Has there been a solution to this? We are seeing this issue as well but only on some Win 7 desktops.

[former_member411491]

Hi Stuart,

You can check with the enterprise mode. Click on Menu bar tool button and select enterprise mode. If it works then well and good.

secondly

you will need to do some registry editing to use it, but it should be fairly straightforward. Please perform the steps below.

• Close down IE
• Open regedit (using Start-Run)
• Navigate to HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer\Main\EnterpriseMode
• You should see a key called SiteList which will contain a value of Double click this,

     say some path.xml

• crosscheck in win7 and win8 you guys are using same .Xml file.
• Close down regedit
• Open IE and try to access the site again, and let me know if it works or not. It should work regardless of what country you are based in.

Thanks

Sanjay

[CdnConnection]

Stuart,

     Depending on the browser version it may not be supported in standard more, try running it in compatibility more (see screenshot)

Regards,

Ajay

[stuart1]

Thanks for the reply Ajay.

I tried changing the setting 'Run this program in compatibility mode for' to 'Windows 7' or 'Windows XP (Service Pack 3)' for the Desktop Intelligence exe (C:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\busobj.exe) without success.

Any other ideas out there?

Cheers

Stuart