Reported by empty when creating message from ECC

[former_member188001]

All,

When we are creating a message from ECC, an incident is getting created but the Reported by field is coming as blank. Do you know of any settings that will populate the reported by field.

This is required to send an email to the user creating the message and if the Reported by is blank, then the email cannot be sent.

This is only for the scenario when message is created from ECC.

Regards,

Salil

[former_member541232 · Accepted solution]

Hello Salil,

Check if you have maintained BP for reporting user. Furthermore you can also check your partner determination rules.

And it depends on the requirements from the customer if the mail has to be triggered to the reported by partner on ticket creation. Ideally users gets the generated ticket number.

Regards,

AD

[former_member188001 · Accepted solution]

Hello Ash,

Checking Partner Determination Rule in ECC or in SolMan ?

Regards,

Salil

[former_member541232 · Accepted solution]

I was referring to SPRO settings in SolMan

Regards,

AD

[former_member188001 · Accepted solution]

This is what is configured by the SolMan guy.

The issue is, when we are creating ticket from ECC, the Reported By field in SolMan comes blank.

Please see the following screen shot for Partner Determination.

[Former Member]

Hello ,

Please refer following discussion Jansi Rani Murugesan

If still you have any issues, Please read following SAP note:-

1374515 - Help->Create Support Message: Reporter not filled autom.

Regards

Anand