Can we integrate Phone Call activities with Outlook Integration?

[former_member52233]

Appointments & tasks can be synchronized with Outlook but is there a way to do it with phone calls?

[Marwin]

I hope that can help you

https://apps.support.sap.com/sap/support/knowledge/public/en/2932674

[former_member191358]

Hi Neha,

Why should Phone calls be integrated with Outlook?

As far as I know only functionalities that Outlook supports (such as Appointments, tasks and e-mails) are integrated with Cloud for customer.

[former_member549676]

Hi Arian, for planning activities. So, it makes sense. Best Regards, Ina Holley

[chandansb]

Hello Neha,

There is no option to integrate Phone Call activities to Outlook.

Regards,

Chandan

[former_member549676]

Hello Chandan,

4 years and a lot of C4C releases later...I am referring to Neha's questions. I got this request from our sales team. Can we integrate phone call activities with Outlook now? Thanks for your feedback. Best Regards, Ina Holley