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Link expenses to service call

I am using SAP Business One 8.82 PL:10. I am linking A/R Invoice as expenses to a service call.I have added approval for A/R Invoice.If the A/R Invoice is added directly i.e. not send for approval then it gets linked to service call.But if it is send for approval then the approved A/R Invoice does not gets linked service call. How do I link the approved A/R Invoice as expenses to a service call ?

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2 Answers

  • Posted on Dec 15, 2015 at 05:42 PM

    Hi Dilip,

    This is an known issue which can be overcome by:

    • Open the Service Call window
    • On the Expenses tab, choose the Expenses Detail
    • Add a new document, in your case its A/R Invoice
    • From the same screen,find the already posted approved A/R Invoice and choose the OK

    Now you will be able to see the A/R Invoice,linked in the service call and update the service call.

    Hope it was helpful.

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  • Posted on Dec 18, 2015 at 06:19 AM

    Hi,

    It is an application error and there is no patch to fix this issue. Please follow above work around.

    Thanks

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