Link expenses to service call

[dilipkumbhar]

I am using SAP Business One 8.82 PL:10. I am linking A/R Invoice as expenses to a service call.I have added approval for A/R Invoice.If the A/R Invoice is added directly i.e. not send for approval then it gets linked to service call.But if it is send for approval then the approved A/R Invoice does not gets linked service call. How do I link the approved A/R Invoice as expenses to a service call ?

[kothandaraman_nagarajan]

Hi,

It is an application error and there is no patch to fix this issue. Please follow above work around.

Thanks

[msundararaja_perumal]

Hi Dilip,

This is an known issue which can be overcome by:

• Open the Service Call window
• On the Expenses tab, choose the Expenses Detail
• Add a new document, in your case its A/R Invoice
• From the same screen,find the already posted approved A/R Invoice and choose the OK

Now you will be able to see the A/R Invoice,linked in the service call and update the service call.

Hope it was helpful.