Skip to Content

C4C license for Sales/Service/Marketing (what is included?)

Hello all,

We were not able to find a clear definition of what functionality of C4C can be activated for each purchased license. Is there any official up-to-date documentation for this? We found only some presale powerpoint presentations, but they are not very clear.

To avoid potential problems during the SAP audit it would be nice to have clear definition of what is included in each license.

Can anyone please provide any information on this?

Following table shows the complete C4C scope:

Scoping Element Sales Marketing Service Other? Marketing ? ? ? ? Market Development ? ? ? ? Market Information ? ? ? ? Competitor Information Communication for Market Development Campaign Management Marketing Permission Campaign Execution Target Groups Promotion Management Promotions Funds Management Enhanced Marketing Functionalities Enhanced Campaign Execution Sales Account and Activity Management Account Management Activity Management Territory Management Communication for Account and Activity Management Analysis for Account and Activity Management Product and Service Portfolio for Sales Sell Standard Products New Business Opportunities Sales Quotes Communication for New Business Analysis for New Business Sales Orders Lead Management Leads Deal Management Deal Registration Sales Planning Communication for Sales Planning Reporting and Analytics for Sales Planning Service Entitlement Management Registered Products and Installed Base Maintenance Plan Service Level Agreements Warranty Entitlements Service Contract Management Analysis for Entitlement Management Customer Care Knowledge Base Service Request Management Complaint Management Service and Repair Communication for Customer Care Analysis for Customer Care Employee Support Knowledge Base Ticket Management Communication Channel - E-Mail Communication Channel - Portal Communication Channel - Telephony Analysis for Employee Support Industry Solution Higher Education and Research Student Recruitment High Tech Channel Management Design Win Exchange Utilities Utilities B2B Sales Utilities Call Center and Service Retail Store Instore Products Customers Activities Offers Integration with External Systems General settings Insurance Insurance Banking Wealth Management Commercial Banking Professional Services Commercial Project Management Integration AFS AFS Integration with External System Automotive Vehicle Management Business Performance Management Business Insight Predefined Embedded Reports Analytics Content Maintenance KPI Monitoring Management Support Management Work Centers Departmental Management Area Management Communication for Management Support Communication and Information Exchange Business Process Management Business Task Management Automated Task Distribution Process-Integrated Input and Output Management Business-to-Business Collaboration Application Programming Interfaces (APIs) People Collaboration, Intranet and External Services Communities, Document Management and External Services Enterprise Search Real Time Communication Office and Desktop Integration Microsoft Office® Integration Integration with Local E-Mail Applications Integration with External Applications and Solutions Integration Scenarios with Cloud Solutions from SAP Integration with SAP ERP Integration with hybris Storefront Integration with SAP CRM Integration of Master Data Integration into Sales, Service, and Marketing Processes Integration with Central Analytics Integration with SAVO’s Sales and Marketing Software 360 Overview - Account Additional information for business partners Integration with SAP Cloud Identity Integration with Enterprise Guidance Platforms Administration Performance and Usage Monitoring Performance and Usage Monitoring Compliance Corporate Governance Internal Control Catalog General Business Data Business Partners Handling of Business Partners Communication for Business Partners Reporting and Analytics for Business Partners Employees and Service Agents Employees Service Agents Products Product Category Hierarchy Materials Services Individual Materials Catalogs Communication for Product Master Data Analysis for Product Master Data Product and Service Pricing Sales Price and Discount Lists Sales Price Specifications Communication for Product and Service Pricing Resource Scheduler Resource Scheduler Built-in Services and Support Business Environment Units, Rates, and Cross-Application Data Change History Addresses and Languages System Management Security User and Access Management Analytics SAP Back-Office Communication Job Scheduling System Health Checks Service Control Center Analysis for System Management Education and Support Services Built-in Support Learning Help Analysis for Education and Support Services Business Configuration Business Setup Continuous Change Data Migration Field Extensibility Partner Channel Management Partner Management Partner Program Management Partner Program Management

Kind regards,

Michal P.

Add a comment
10|10000 characters needed characters exceeded

Related questions

2 Answers

  • Best Answer
    Posted on Dec 10, 2015 at 03:37 PM

    Please reference the information at IT Setup Guide

    Thank you.

    Add a comment
    10|10000 characters needed characters exceeded

  • Posted on Dec 11, 2015 at 01:31 AM

    I was also provided the following link as well Administrator Guide Thank you.

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.