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Alert in SAP PO 7.4

Hi All,

I am trying to configure alerts in our newly installed SAP PO.I am following Michal's tip blog to configure alerts.

Michal's PI tips: Component-Based Message Alerting

I have few questions:

1.I am using ALERT-TO-MAIL as consumer and have provided my mail id in task step,So where can i check if the alert is generated?
   Because i am not receiving any mail.

2.How can i add distribution list to this consumer (ALERT-TO-MAIL).

3.If i want to consume these alert in SOLMAN,how to do that.

Thanks

Naveen

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2 Answers

  • Best Answer
    Dec 10, 2015 at 11:09 AM

    Hi Naveen,

    1.I am using ALERT-TO-MAIL as consumer and have provided my mail id in task step,So where can i check if the alert is generated?

    You can check the Job associated to the alert as Jannus Botha said in this thread

    2.How can i add distribution list to this consumer (ALERT-TO-MAIL).

    You can add as so much tasks in the step 4 as mails you can send it. However, i know this is not an elegant way, may someone knows a better way.

    3.If i want to consume these alert in SOLMAN,how to do that.

    In the wiki you have a PDF with the details Using component-based message alerting - Technical Operations - SCN Wiki

    Regards.

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    • Hi Naveen,

      Please check value of a parameter "MailFrom" of an alert consumer job - it should be a valid e-mail address (and in your configuration, it is specified as "SAPPOALERT").

      Another thing with makes me concerned, is that log of an alert consumer job normally indicates number of alerts which were consumed - and I don't see this indication in a screenshot you provided. Can you please check that alerts were produced? This can be done for example, by using a web service AlertRetrieveAPI or its enhanced successor AlertRetrieveAPI_V2 provided by PI/PO systems (see details in PI Alerting on AAE/AEX). There, you can retrieve alerts for a given consumer (in your case, for "ALERT-TO-MAIL") and see if any alerts were produced:

      Please note that after this service is called and alerts are consumed, you will not be able to consume them once again (they will be deleted from an alert queue after being consumed), so you will need to generate new alerts so that alert consumer job can retrieve and process them.

      If you don't want to really consume alerts, but just browse and check their existence, you may want to get connected to a JMS provider of a PI system and browse corresponding JMS queue for a consumer ALERT-TO-MAIL and see if there are any messages in that queue (for details, refer to a blog which I mentioned above in this post).

      If alerts are not visible in corresponding JMS queue / not contained in response when consuming them via an alert retrieve web service, then there should be an issue in either alert rule configuration or alert engine, which may be another reason why alert consumer job doesn't produce alert mails. Then it is worth firstly checking alert rules you configured and ensuring they contain interfaces for which errors are generated, that consumer ALERT-TO-MAIL is subscribed for those alert rules and alert rules are active.

      Regards,

      Vadim

  • Dec 10, 2015 at 10:59 AM

    Hello Naveen,

    You can refer the below link

    PiMon_Home - Technical Operations - SCN Wiki

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