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SAPLumira.exe has stopped working

Hi,

I'm getting the error "SAPLumira.exe has stopped working" always on the second time when I want to upload an image or load an excel file from my PC.

I've tried to uninstall the Lumira, delete the content of "sapvi" folders and then made a fresh install. However I still get the error and Lumira crashes.

I'm on a Windows 8.1 & 64-bit system which is updated regularly.

Lumira Desktop version is 1.29.3.

What could be the cause of this error? Any ideas?

Thanks!

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5 Answers

  • Best Answer
    Posted on Aug 18, 2016 at 01:50 PM

    Hello Erdem,

    I understand it has been awhile. But I face the same issue like you did - only with Version 1.31.

    I tried everything described in this thread but no success. For now, I circumvent the problem by closing and opening Lumira between every Excel DP.

    Have you found a prettier solution to this? Thanks a lot

    Best Regards

    Robert

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  • Posted on Dec 09, 2015 at 08:48 PM

    Erdem - that is strange; I haven't seen that in a while. Is it possible to install on another machine? It sounds like you did the basic uninstall / reinstall.

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  • Posted on Dec 10, 2015 at 12:04 AM

    Hi Erdem

    Resources may be one thing to look at. See the SAP Lumira, desktop edition Installation Guide

    And from the PAM:

    If the above check out, try the following:

    • Uninstall Lumira.
    • Then manually remove the following folders:
      • C:\Users\<user>\.sapvi
      • C:\Users\<user>\AppData\Local\SAP\Lumira
      • C:\Users\Public\sapvi
    • Reinstall Lumira.
    • NOTE: You may need to reenter any license / keycode information

    - Ludek

    Senior Support Engineer AGS Product Support, Global Support Center Canada

    Follow me on Twitter (#SAPLumira)

    Got Enhancement ideas? Use the SAP Idea Place


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  • author's profile photo Former Member
    Former Member
    Posted on Dec 10, 2015 at 07:10 AM

    Hi,

    Tammy, I guess that would work as expected since you and many others are not suffering the same case 😊

    Ludek, thank you, the requirements are just fine.

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  • Posted on Dec 11, 2015 at 05:13 PM

    Hi Erdem

    Check the logs to see if they can help.

    Regards

    Shankar

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