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MR8M Reversal error: Balance not Zero

Hello Experts,

We are trying to cancel a MIRO invoice via MR8M but we encountered error message "Balance not zero". In our MIRO invoice, we manually input the tax amount then specify a tax code with 12% rate but did not choose "calculate tax" automatically option. We think that this has caused the error during invoice cancellation.

We had explored all sap notes related to message no M8534 but haven't found any suitable notes related to our SAP version. Some of the sap notes we had found are applicable only for Brazil and India.

Our user wouldn't like to do a credit memo via MIRO to reverse the posted amount and they preferred the usual way which is invoice cancellation via MR8M.

Hope you can help us on this.

Thank you very much!

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5 Answers

  • Posted on Dec 08, 2015 at 06:29 PM

    Hi Jack,

    Did you check if the tax code is selected both at header & line item levels ?

    Also check the below notes-

    1714879 and 387909

    Regards,

    Sudhakar*

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  • Posted on Dec 09, 2015 at 04:55 AM

    Dear,

    Could you kindly check P.O history for any subsequent debits of subsequent credits or credit memos?

    Or any account maintenance document generated?

    Regards,

    Pardhu

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  • Posted on Dec 09, 2015 at 05:07 AM

    hi

    Kindly check the invoice is cleared or not

    Regards

    Hidyath

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  • Posted on Dec 09, 2015 at 05:22 AM

    Hello Experts,

    Additional info: we have 7 invoice line item, the first 3 line item has tax code same with the header while the last 4 has a different tax code (zero rated tax). Has this something to do with the error?

    Thank you!

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  • Posted on Dec 10, 2015 at 08:50 AM

    Hello Experts,

    We were able to pinpoint the cause of the reversal error but still looking for a permanent solution (aside from manual creation of credit memo via MIRO). The reversal error only occur when the tax amount is greater than tax base amount. No errors during reversal when tax amount is lesser than base amount.

    We tried several sap notes relevant to message FF747 and M8534 but still unable to solve the reversal error.

    Any suggestions would be greatly appreciated.

    Thank you very much!

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