MR8M Reversal error: Balance not Zero

[former_member565124]

Hello Experts,

We are trying to cancel a MIRO invoice via MR8M but we encountered error message "Balance not zero". In our MIRO invoice, we manually input the tax amount then specify a tax code with 12% rate but did not choose "calculate tax" automatically option. We think that this has caused the error during invoice cancellation.

We had explored all sap notes related to message no M8534 but haven't found any suitable notes related to our SAP version. Some of the sap notes we had found are applicable only for Brazil and India.

Our user wouldn't like to do a credit memo via MIRO to reverse the posted amount and they preferred the usual way which is invoice cancellation via MR8M.

Hope you can help us on this.

Thank you very much!

[former_member565124]

Hello Experts,

We were able to pinpoint the cause of the reversal error but still looking for a permanent solution (aside from manual creation of credit memo via MIRO). The reversal error only occur when the tax amount is greater than tax base amount. No errors during reversal when tax amount is lesser than base amount.

We tried several sap notes relevant to message FF747 and M8534 but still unable to solve the reversal error.

Any suggestions would be greatly appreciated.

Thank you very much!

[pardhreddyc]

Dear,

At this case i request you to escalate to SAP for valuable suggestion.

Regards,

Pardhu

[former_member565124]

Hello Experts,

Additional info: we have 7 invoice line item, the first 3 line item has tax code same with the header while the last 4 has a different tax code (zero rated tax). Has this something to do with the error?

Thank you!

[pardhreddyc]

Dear,

Did you hava any issue at the time of MIRO? if not then system should not now for cancelation.

Regards,

Pardhu

[former_member183690]

hi

Kindly check the invoice is cleared or not

Regards

Hidyath

[former_member565124]

Hello Hidyath,

Invoice not yet cleared.

Thank you very much!

[pardhreddyc]

Dear,

Could you kindly check P.O history for any subsequent debits of subsequent credits or credit memos?

Or any account maintenance document generated?

Regards,

Pardhu

[former_member565124]

Hello Pardhu,

None at all.

Thank you very much!

[former_member188063]

Hi Jack,

Did you check if the  tax code is selected both at header & line item levels ?

Also check the below notes-

1714879   and 387909

Regards,

Sudhakar*

[former_member565124]

Hello Sudhakar,

Thank you for your inputs. Tax code is selected for both header and line item levels. The 2 sap note is also not applicable on our case.

Thank you very much!

[former_member183424]

Can you able to view this note 1714879  by clicking this link ?

[former_member188063]

the link may not be working but the note does.

[former_member183424]

The link is not working because this link is restricted only for SAP employees.