Skip to Content

ITSM- No description for some tickets

Hi All,

i did some customization on UI for some layouts on our SAP ITSM after that

there is no description appearing on the submitted tickets !

how to solve this issue , it will be ok if i can revert back to the default one

Thanks

Add a comment
10|10000 characters needed characters exceeded

Assigned Tags

Related questions

2 Answers

  • Best Answer
    Posted on Dec 09, 2015 at 07:36 PM

    base on Lead consultant advice i have deleted the customized layouts

    (default layout will be used) which solved the problem

    Add a comment
    10|10000 characters needed characters exceeded

  • author's profile photo Former Member
    Former Member
    Posted on Dec 08, 2015 at 04:20 AM

    Hello Yaso,

    Please check the following SAP note:-

    1804216 - ITSM:'No text available' even if description is maintained

    I hope this resolves your issue

    Regards

    Anand

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.