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ITSM- No description for some tickets

Hi All,

i did some customization on UI for some layouts on our SAP ITSM after that

there is no description appearing on the submitted tickets !

how to solve this issue , it will be ok if i can revert back to the default one

Thanks

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2 Answers

  • Best Answer
    Dec 09, 2015 at 07:36 PM

    base on Lead consultant advice i have deleted the customized layouts

    (default layout will be used) which solved the problem

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    Former Member
    Dec 08, 2015 at 04:20 AM

    Hello Yaso,

    Please check the following SAP note:-

    1804216 - ITSM:'No text available' even if description is maintained

    I hope this resolves your issue

    Regards

    Anand

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