Rapid Content Delivery CSU_INFO.XML error

[bernie_krause]

Hi, all.

Trying to update content from step 2.7 in techmon, getting an error that I can't get past.  I get to step 2.7 Update Content, see that there is a download pending (v16).  Click on teh link to download, it takes me to the RCD screen where I select Version 16 and start the download job.

Job SM: CSU_DOWNLOAD_DELIVERY  fails pretty quickly with "Error while writing file CSU_INFO.XML", for which I've found zero detail either here or on SMP.  I've gone through all the notes I could find for RCD, no luck so far.  The auto download of the updates is working, but I can't apply them.  Rather annoying, since this did work not too long ago with v12 of the version update.

I get the same error when I try to do a manual update, the log then shows "Invalid Content XML" with no details whatsoever.  And I'm not seeing any errors in any logs I've looked at (st22, slg, sm21, OS level) unless I"m just not finding the problem.

RCD shows a message (green check) that says "Import of Content MAI with Registered Version 1 not possible".  I'm guessing that this is because of the failure of the download job, but not really clear (and not a lot of info available there either).

SM:RCD_CHECK_UPDATES job runs fine, SMPAUDWNLD RFC works fine. 

Anyone have any hints?  This is just an annoyance on a Friday afternoon.. 

Thanks

Bernie Krause

[former_member224770 · Accepted solution]

Hello,

I have a workaround :

Goto http:// service.sap.com/swdc -> Support Packages and Patches -> Browse our download catalog -> SAP Technology Components->SAP Solution Manager->Additional Content->ST-CONT 100

Download the SAR file.

Execute the report RCSU_MANUAL_UPLOAD. Select the SAR file to be uploaded. Click on Open.

Return to Rapid Content Delivery UI

[bernie_krause · Accepted solution]

I mistyped one word above.  "check updates works, but the upload is what fails" should read "the update is what fails".  Everything works except the actual update.

[ruth_reilly · Accepted solution]

Hello Bernie,

I feel the issue should be solved once you apply the notes for SP12.

http://wiki.scn.sap.com/wiki/display/TechOps/SAP+Notes+with+Rapid+Content+Delivery

Once you apply the notes, please get the latest SAR file from SMP and upload it manually. I understand that you are already aware of the process but you can follow the below wiki if you need any help.

http://wiki.scn.sap.com/wiki/display/TechOps/How+to+support+customers+who+don%27t+have+OSS+and+Servi...

Once you are done with this and if you still face the issue, please let me know.

Regards,

Ruth

[bernie_krause · Accepted solution]

Unfortunately I had already done all of these.  All notes implemented, tried the manual update.  No luck.  Also updated the central note to v24, no change whatsoever.

Any idea what the significance of the message "Import of Content MAI with Registered Version 1 not possible"  is?  I've tried looking that up, doesn't seem to exist anywhere except in my own question. lol.

Sigh...  Guess it's off to the black hole of OSS Incidents.. 

[ruth_reilly · Accepted solution]

Hello Bernie,

Have you applied SAP Note    2123893 - Update Content Fixes

The RCSU_AUTO_NOTIFY_AND_DWLD report (Job SM:RCD_CHECK_UPDATES): This report periodically checks for the latest support package updates of the software component ST-CONT in SAP Service Marketplace. If updates are available and if you have maintained the auto-download settings in the manual activity "Configuration for Rapid Content Delivery", the report automatically downloads the updates from SAP Service Marketplace. Scheduled weekly, since ST710 SP12, from Basic Configuration setup scenario. Can you make sure this you have maintained the auto-download settings in the manual activity "Configuration for Rapid Content Delivery. If you need to please re-execute this step even though it has been performed already.

Regards,

Ruth

[bernie_krause · Accepted solution]

well, after applying central note v24, things magically almost work.  The new content got applied before I could run the IMport Analysis report.    Good thing this was on Sandbox. 

Now trying it on our dev box - applied the RCD notes, still had to run the manual upload.  Then the Preimport Analysis link came active.  Pressed that, and BOOM.

Category               ABAP Programming Error

Runtime Errors         OBJECTS_OBJREF_NOT_ASSIGNED_NO

Except.                CX_SY_REF_IS_INITIAL

Web Dynpro Component   WDC_MAI_IMPORT_ANALYSIS

ABAP Program           /1BCWDY/1G4V5KRLXPX69ZWTZGQP==CP

Application Component  SV-SMG-MON-ALR-CFG

back to the drawing board.  Guess I'll be updating central note here now too.  oh well...  another Friday shot. 

[ruth_reilly · Accepted solution]

Hello Bernie,

This SAP Note should help: 2057134 - Fix for 'Analyze impact before Update' in Update Content Step

Best regards,

Ruth

[bernie_krause · Accepted solution]

Well.  That worked.    Finally got updated content.  Thanks for your help, Ruth!

[ruth_reilly · Accepted solution]

Hi Bernie,

Glad to hear you got the content updated.

Best Regards,

Ruth

[ruth_reilly]

Hello Bernie,

Please implement the note ‘2253312’ in your system and then you start the job SM:RCD_CHECK_UPDATES (program RCSU_AUTO_NOTIFY_AND_DWLD) again or you may also do the manual upload to get the content immediately.

If you want to do the manual upload , you need to follow the below steps: http://wiki.scn.sap.com/wiki/display/TechOps/How+to+support+customers+who+don%27t+have+OSS+and+Servi...

Hope this resolves the issue.

Regards,

Ruth

[bernie_krause]

Hi, Ruth.  I already tried all that.    Check updates works, but the upload is what fails.  The manual step also throws the same XML error.  Something inherently wrong.  SAPCAR will uncar the file successfully.  Everything works EXCEPT the actual update. 

Went through the whole RCD master note, implemented the following, no change in the behaviour. 

2253312

2241001

2099283

2126059

2149896

2119938

These are the errors I'm seeing.

or when I try to run the import from RCD -

[ruth_reilly]

Hello Bernie,

Can you confirm to me your Solution Manager SP Level?

Regards,

Ruth

[bernie_krause]

Sure.

We're on 7.1 SP12.

ST-PI 700 12

ST 710

ST-A/PI 01r 700 000

ST-ICO 150_700 44

We are however a few versions behind on central note, 19 vs 24.