Skip to Content

issue fax with Z output type

We have an issue with the output types of V3 - Billing.

We use the standard output type RD00 to send a smartform to a fax number. This is working fine.

We also use a Z output type to send the same smartform to a fax number --- this is not working. The fax is send from SAP without any issues but our fax system cannot send the smartform. We get the following error message:

2015-11-16T13:15:11.708100+01:00 faxfinder FaxScheduler: (pdf2tiffg3_with_resolution:172) Failed to determine page dimensions for file [/usr/local/share/fsched/00000026/files/90242489.pdf]2015-11-16T13:15:11.708125+01:00 faxfinder FaxScheduler: (tiff_converter:396) failed to convert file /usr/local/share/fsched/00000026/files/90242489.pdf

Does anyone has an idea why the standard output type RD00 is able to send the fax and the Z output type results in an error message? We already copied the standard output type RD00 to a Z output type but this copy can also not send a fax.

Kind regards,

Lieselot

Add a comment
10|10000 characters needed characters exceeded

Related questions

1 Answer

  • Posted on Dec 06, 2015 at 03:39 PM

    Hi Lieselot,

    it looks like you are using different device-types. Have a look at the pdf itself I would suggest that there is another pageformat in. This could happen while generating the pdf.

    The output-type itself doesn't have any cards in.

    The device-type/printer is the one you should have a look at.

    Another thought is the permission. MAybe your faxservice isn't allowed after converting to use the hard-disk. Mhh.. tricky

    ~Florian

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.