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Block all outbound calls in SAP BCM System Config

Is it possible to block all outbound calls in SAP BCM System Configurator?

I see that you can choose a outbound number but cannot find where you can block them.

And if I block all outgoing calls can I open it for a few agents?

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4 Answers

  • Posted on Dec 03, 2015 at 03:49 AM

    Hi Salim,

    Yes. You can block all outbound calls in system configurator and can also allow outbound for few agents using "Barring Group" functionality in SC.

    Check below link that will help you to configure Barring Groups.

    Managing Barring Groups - SAP Contact Center - SAP Library

    Regards

    Chand Kamya

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 03, 2015 at 09:32 AM

    I don't think I am clear.

    What I want is that everybody can call outbound. But our telefoonnumber is not visible for the customer. But for a few agents I want that the customer sees who is calling.

    So this has nothing to do with outgoing calls but outgoing call identification.

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    • Hi Salim,

      this is what you can achieve with the barring group, where you will set action Allowed with editing. For the users assigned, you will mask the outgoing number. For the chosen one, whos number should be visible, you will not assign them this barring group. This will allow outbound call but it will change the visible number going to PSTN.

      The barring group is assigned to inidividual users or group of users.

      So I think this is a solution for you.

      Regards,

      Dawood.

  • author's profile photo Former Member
    Former Member
    Posted on Dec 04, 2015 at 04:09 PM

    One more question. If "edit mask for destination" is no number is send and if you fill a number here it will send that number?

    Sorry guys. I just started working with SAP BCM for a few month's.

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 11, 2015 at 10:54 AM

    Still don't know what kind of string I have to fill in.

    Can anybody help me? I arange that a number is showed bij the provider.

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