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my client created a sales order with 9 line items, but system delivered only 3 line items

Hi,

my client created a sales order with 9 line items, but system delivered only 3 line items.

3 line items was delivered and remaining 6 line items was not delivered may i know what could be the reason..?

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5 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Dec 01, 2015 at 03:43 PM

    Hi Sandy,

    Check remaining 6 Shedule line categories

    Go to VOV6-----> details and check the Delivery block should be Uncheck

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  • Posted on Dec 01, 2015 at 03:57 PM

    I would usually start with checking the log of delivery creation (V.22), confirmed quantity, dates, shipping points, incompletion logs, item statuses.

    Then I would probably continue with master data, lock entries, authorizations, customizing - just in case I forgot to notice a 3rd party item or MTO items 😊.

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    • Check likp for the tcode with which the delivery is created - it is possible that it was done via VL01N as well.

      It may be a good approach to ask a colleague with some SD experience to assist you in the investigation - it seems you are new to the area and probably would not know what to check in master data and configuration.

  • author's profile photo Former Member
    Former Member
    Posted on Dec 02, 2015 at 05:14 AM

    Hi Sandy,

    Can you please tell how the delivery was created . and please check the schedule lines in the order, is it available for the delivery. are you doing a collective delivery or not please check the stoke. please check in complete delivery in v_uc.

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  • Posted on Dec 02, 2015 at 05:43 AM

    Hi,

    Are you maintaining customer master info record? if yes then please check the no of partial delivery allowed.

    Also please check whether you had maintain any max delivery qty at material master level.

    Thanks.

    SS

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 02, 2015 at 08:40 AM

    hi,

    Sriraj/SS

    thanks for responding first.

    my client was running batchjob, it runns every 30 mines a delivey.

    and in that, order was on hold. even though delivery is happens.

    in this out of 9 line items 3were deliverd rest of 6 wasn't.

    is there any reason behind for batchjob?

    Thanks in advance.

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    • Former Member

      Hi sandy,

      As per veselina can you check the same scenario in vl01n if it going smoothly we can assume that the problem is not in batch determination. it might be either problem with partial deliveries with the materials. please check the stock for those materials.

      If this problem is only for 1 particular order so these should be the problems,

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