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Former Member
Nov 26, 2015 at 09:45 AM

Error Login SSO Dashboard BO That Using Webi.

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Dear Expert,

I have some problems with my Dashboards.

I'm using

- SAP Business Object 4.1 SP5 with Sybase Database (SQL Anywhere 12)

- OS : Windows 2012 R2

- SAP BW Database : Oracle 11

All of my dashboards using SSO (Single Sign On) linked to BW. Dashboard that using Webi in it facing some problem when I access it from different device).

I have try in some device to access it. (I always log in using SAP Authentication)

1. Desktop using browser with flash player --> no problem

2. Desktop preview in mobile version using SAP BusinessObject Dashboards --> there is an error like this

Error : Cannot Access External Data

Enterprise authentication could not log you on. Please make sure your logon information is not empty.

3. Android using firefox with flash player --> no problem

4. Android using SAP BI application --> there is an error like this

Error : Cannot Access External Data

Enterprise authentication could not log you on. Please make sure your logon information is not empty.

5. ipad using latest SAP BI application --> there is an error like this

Error : Cannot Access External Data

Failed while trying to log on user XXX. RFC error: "Number:000 (USER_OR_PASSWORD_INCORRECT)" (FWM 00013)

I'm sure that I using the right user and password from SAP BW because I can login with that user in SAP BW using SAP Logon.

but there is a user (YYY) that can access every dashboard with no problem occured.

I have checked this two user (XXX) and (YYY) have same role in SAP BW and same user group in SAP BO. Both of them have full access in BW and in SAP BO.

I hope there is a solution for this problem.

Thank You.

Best Regards,

Daniel